Effective Date: 11.01.2023
Thank you for selecting The Crafty Rose for your unique handmade items. We are committed to ensuring your complete satisfaction with your purchase. We kindly ask you to review our refund and return policy attentively to acquaint yourself with the terms and conditions governing refunds, returns, and exchanges.
This policy is meticulously crafted to provide clarity and contribute to a positive shopping experience for you.
Return/Exchange/Refund Timeline
We adhere to a transparent and customer-centric return/exchange/refund timeline. Returns or exchanges for NON-CUSTOM items are accepted within 15 days from the date of delivery. For custom orders, please refer to the exception outlined below.
Acceptable Item Conditions
To qualify for a refund or exchange, the product must remain in its original state, complete with all packaging (if applicable), and should not exhibit any customization. Please note that certain items may have specific return conditions, explicitly communicated to you.
Return Shipping Charges
The buyer is responsible for covering the cost of return shipping unless otherwise communicated.
Replacement/Exchange
We are pleased to offer to exchange/replace the item with the same or a similar item, subject to availability.
Refund
The cost of the item will be refunded to the original payment method used for the purchase.
Store Credit
Opt for store credit, which remains valid for any future purchases.
Custom Exception
Custom orders qualify for repair or replacement only and must be attributed to an error or faulty item. Kindly reach out to us promptly if you encounter any issues.
Should you have any inquiries regarding the refund and return policy, please do not hesitate to contact us at returns@thecraftyrose.co. Your satisfaction is our utmost priority, and we are here to assist you.
Owner/Maker
The Crafty Rose